Delivery Terms

Product descriptions
We have taken reasonable precautions to try to ensure that all products on this Website have been fairly described. However, when ordering products through the Website, please note that:

• Orders will only be accepted if there are no material errors in the description of the goods or services on this Website
• All prices will be given in Uganda Shillings.
• Packaging may vary from that shown on the Website.
• While we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
• All measurements and dimensions given are for guidance only and may vary within a tolerance of plus or minus 5%
• All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.

Standard delivery charges
• 5000 - 15,000 Uganda Shillings around Kampala
• Free Delivery on Order above 500,000 Uganda Shillings.
• Delivery Fees to addresses outside Kampala will depend on courier charges.
• Orders within Kampala will be dispatched Immediately except for Custom made/special orders.
• Orders will be dispatched in 1-2 working days for upcountry Orders.
• Estimated delivery time is 1-5 working days

International deliveries
Deliveries Outside Uganda will depend on Courier Charges and the Client will be liable for All Taxes and fees chargeable in their own country.

White Glove assembly and delivery service
On some of our products we offer a White Glove home assembly and delivery service. This is a professional service where your item is not only delivered to you, but also unpacked, assembled in a room of your choice and demonstrated to you.

This service is available for Kampala addresses only.
Custom Made and Special Orders
If you are placing an order on behalf of an Organisation in a professional/business capacity, our trade terms and conditions apply, please contact us for more information on these.

For custom made or made to order products, you will be given an approximate delivery date or an idea of how long the item may take to be ready or arrive. This isn't a guaranteed delivery date. If there is a delay, we will update you as soon as possible.

Delayed orders
On occasion we run out of certain products. If your order contains an item we're currently waiting for, we may choose to dispatch your items separately with no extra charges. We will be in touch with you if this is the case.