Frequently Asked Questions

Frequently Asked Questions

Shopping with us is easy and it is your choice as to how you order:

• Browse or search our website then click the "Buy through WhatsApp" button to buy the products you want and Our Sales Person will take you through.

• Alternatively, you can telephone our order line on (+256) 393 243 982/ 200 925 514, Monday to Friday 8.30am to 6.00pm, Saturday 9.00am to 5.00pm. Our award-winning customer service team will be happy to take your order or answer any questions

We offer a variety of ways to pay so that you can choose the method that suits you. Don't forget, you can order online or by phone and pay by any of the following methods:

• Pay Cash:
• Pay by EFT/TT/Cheque

For all goods ordered from our website, if you change your mind about an order and want to cancel it, you can do so within 6 hours. However, once your order has been sent to the courier, then we can't always stop your order from being delivered. In both cases, once you receive the order, please contact Customer Service so we can help you with the return of goods.

For orders below UGX 500,000 , delivery to most Kampala Central Business Area destinations is 5000 - 15000/=. and FREE on orders where the total of goods comes to 500,000 or more. Delivery Charges to Upcountry or Export orders are dependent on Courier/Freight fees.

No - if something's out of stock, we won't charge you any extra to deliver it when it comes back into stock.

All orders will be processed immediately. Orders are normally dispatched the same working day (if received before 5.00pm on working days ). Stated delivery times are no more than an estimate and shall not be binding, we shall not be liable for any costs or damage caused by any delay in delivery.

We deliver to all of Uganda, South Sudan, Democratic Republic of Congo, Kenya, Rwanda and Burundi.

Yes. If you're ordering, you have the option to choose a delivery address. Please inform a member of our Customer Service team that you'd like to send the item to a different address. To ensure safe delivery, we will need the full address including Names, Phone Numbers and Physical Address.

Please read our returns policy for details on what can and can't be returned and how to return items to us.

You will be responsible for the cost of returning the goods. You can choose to return the goods yourself.

If your item develops a fault within 7 days of your receiving it, we will replace, repair or refund your item where possible (subject to stock availability).

To return an item, call Customer Service and one of our friendly advisors will advise you of the procedure.

Our parcels are packaged to ensure that any damage in transit is kept to an absolute minimum. However, we will happily refund or, when available (subject to stock availability), replace any damaged or faulty item within 24 Hours of receiving the order.

Please see our returns policy for information on how to return a damaged or faulty item.

At this moment in time, we don't sell gift vouchers, but it is something that we are looking at for the future.

If you need any other help, or if you would just like to tell us what you think, then we would be delighted to hear from you. You can Call, mail or Whats App us. You can also Visit us on all our social media platforms.

If you need information on a product we sell, then please contact our friendly and knowledgeable Customer Service team.

We also offer a free and impartial Expert Advice Service where you can speak to a Physiotherapist, Orthopedic Officer, Orthopedic Technologist or Occupational Therapist to check if a product is suitable for your needs.

We offer an Expert Advice Service managed by our Team of Specialists. We will be pleased to provide you with guidance on technical matters, product purpose and suitability for any products we offer in order to assist you in making the right choice.