Return Policy

Company Return Policy
There are occasions where you may wish to return an order to us. We offer you 2 days to return an item to us for an alternative product or a refund. All products will be refunded in full, provided that they are returned to us unopened and in a re-saleable condition.

To ensure the quickest way for your return to be processed is to include a copy of your invoice or delivery note when returning. Returns must be clearly marked with your full name, address, and invoice number. This will enable us to identify the goods.

However, certain items aren't eligible to be returned, please continue reading to find out more.

No longer wanted, wrong size, or unsuitable products
If you want to return an order that you feel is unsuitable, incorrectly sized, or that you just don't want anymore, we can offer an alternative or refund as long as long as the item is returned to us unused, in its original condition, and within 2 calendar days of receiving it.

Please note, not all items are eligible for returning. Please see below for further details on items that cannot be returned.
When you return an order to us, you will need to pay for and be responsible for the return.

Damaged or incorrect items sent
We apologize if your order has arrived damaged or if you have received the wrong item. Please call us immediately to let us know, so we can take the issue up with our couriers. We may also require proof of damage, so please take a photo and email/WhatsApp it to us.

Received the wrong order? Please contact us and we'll arrange to get to the product back to us. You will only receive a refund or replacement item once we have received the incorrect item back.

Faulty products
In the unlikely event of an item developing a fault. If it's within warranty, we will need to get the product back to us to either fix or replace it.

A replacement can only be sent once we have confirmed the fault. If you can't wait for the product to be returned before we send one out, then please place a new order and we will refund or replace the initial item or send as soon as the fault is confirmed.

Where we cannot accept a return
There are certain items that we cannot accept for return:
• Products that are collected by you in person, or your representative, from our premises.
• Products that have been made to special order.
• Products that are made to your specification or have been personalized/Customized.
• Sealed goods that have been used or the seal has been broken. This is for hygiene reasons and applies particularly (but not exclusively) to toileting and bathing equipment, incontinence items, mattresses, compression garments and consumables.
• Any "used" products that represent a hygiene risk (such as used toilet seats, commodes or toilet raisers)
• Toileting and Bathing Equipment can only be returned if the product packaging has neither been tampered with nor any hygiene seal removed.